Citizens Charter

VISION STATEMENT

“ AN ECOLOGICALLY BALANCED BARANGAY WITH GOD-FEARING AND WELL-INFORMED CONSTITUENTS UNDER A SYSTEM OF GOVERNANCE THAT IS PROACTIVE, PARTICIPATORY AND TRANSPARENT.”

(Source : BDP 2023-2025 – A shared Vision Statement made as a training output participated by different stakeholders, educators, and members of  Irisan Barangay Development Council 2022)

MISSION STATEMENT

“TO  SUSTAIN A BALANCED ENVIRONMENT WITH QUALITY LIVING, EFFECTIVE AND EFFICIENT LEADERSHIP THAT IS GUIDED WITH THE PRINCIPLES OF TRANSPARENCY, ACCOUNTABILITY AND ENCOMPASSING GOVERNANCE FOR WHOLISTIC DEVELOPMENT AND PROGRESS.”

(Source : BDP 2023-2025 – A shared Vision Statement made as a training output participated by different stakeholders, educators, and members of  Irisan Barangay Development Council 2022)

SERVICE PLEDGE

WE, THE BARANGAY OFFICIALS OF IRISAN BARANGAY, BAGUIO CITY DO SOLEMNLY PLEDGE AND COMMIT TO EFFECTIVELY DELIVER QUALITY PUBLIC SERVICES AS PROMISED IN THIS CITIZEN’S CHARTER.

FRONTLINE SERVICES	CLIENT	PROCEDURES	FEES	TIMEFRAME	RESPONSIBLE PERSON	REQUIREMENTS NEW     RENEWAL		OUTPUT
Issuance of Barangay Certificate For: – Financial Assistance – Medical Assistance – Food Pack Assistance – Burial Assistance – Educational Assistance – OWWA/OFW Assistance – PAO Assistance – Livelihood Assistance – Proof of Low Income – First Time Job Seeker – Scholarship/Educ’l Assistance Application – School Requirement – OJT Requirement – Death Claim Benefits – PWD ID Application – Solo Parent Affidavit – Senior Citizen ID – Social Pension Application – Nonagenarian/Octogenarian – Good Moral Certificate	– Indigent Families & Individuals – Senior Citizens – Students – PWD – Solo Parents	1. Secure Purok Leader’s Endorsement & verify if listed in RBI or Purok census. 2. Present PL endorsement to the Barangay Treasurer or OD (Officer of the Day). 3. Proceed to Barangay Administrative Aide I for preparation & release of the needed document.	Internal voluntary contribution from your respective puroks. FOC (Free of Charge)	2-5 minutes	– Purok Leader – Admin Assistant – Admin Aide IV – Brgy Treasurer – Officer of the Day (OD) – Barangay Administrative Aide I – Punong Barangay	Purok Leader’s Endorsement		Barangay Certificate

FRONTLINE SERVICES	CLIENT	PROCEDURES	FEES	TIMEFRAME	RESPONSIBLE PERSON	REQUIREMENTS NEW     RENEWAL		OUTPUT
Issuance of Barangay Certificate for: – Proof of Residency – Proof of Identification – National ID/PSA ID – Light/Electrical Connection (BENECO) – Water Connection (BWD) – Telephone/Internet Connection or Transfer – Building Permit Application – Fencing Permit Application – Residential Assessment & Taxation – PUJ/PUV Certification (Garage/Franchise Renewal) – Dog Registration/adoption – Redemption or Fines for Astray dog & animals	– Irisan Residents and Constituents	1. Secure endorsement from Purok Leaders & verification if applicant is listed in RBI/Purok Census. 2. Present PL endorsement to the Treasurer / Barangay Collector for payment. 3. Submit OR & PL endorsement to the Admin Aide I for processing and issuance of the needed certificate.	Residential: 70.00-100.00 Commercial/Institutional: 200.00 Industrial: 300.00	5-10 minutes	– Purok Leader – Admin Assistant – Acctg. Clerk – Brgy Treasurer – Admin Aide I – Officer of the Day (OD) – Punong Barangay	Purok Leader Endorsement	Proof of Ownership	Issuance of Barangay Certificate

FRONTLINE SERVICES	CLIENT	PROCEDURES	FEES	TIMEFRAME	RESPONSIBLE PERSON	REQUIREMENTS NEW     RENEWAL		OUTPUT
Issuance of Barangay Clearance for: – Org’n/Coop Membership – BIR/TIN Application – SSS/PHIC/PagIbig Membership – Postal ID – NBI/Police Requirement – LTO/Driver’s License Requirements – Cedula Requirements – PRC/CSC Requirement – Local Employment – Marriage/Annulment Requirement – Affidavit of Loss – AFP/PNP/BFP Application – Court Litigation & Other Juridical Proceedings – Bank Requirement (BDO, LBP, BPI) – Loan Requirement – Travel/Employment Abroad – Firearm Permit Application/LTOPF – Late Registration of Live Birth	– Irisan Residents and Constituents	1. Secure endorsement from Purok Leaders & verification if applicant is listed in RBI/Purok Census. 2. Present PL endorsement to the Treasurer/Barangay Collector for payment. 3. Submit OR & PL endorsement to the Admin Aide I for processing and issuance of needed certificate.	Various fees: 50.00-200.00 depending on service	5-10 minutes	– Purok Leader – Admin Assistant – Acctg. Clerk – Brgy Treasurer – Admin Aide I – Officer of the Day (OD) – Punong Barangay	Purok Leader Endorsement	Proof of Ownership or Authorization	Issuance of Barangay Clearance

FRONTLINE SERVICES	CLIENT	PROCEDURES	FEES	TIMEFRAME	RESPONSIBLE PERSON	REQUIREMENTS NEW     RENEWAL		OUTPUT
Issuance of Barangay Business Clearance for: – Cottage Business – Small Business – Medium Business – Large Business	– Business Owners and Entrepreneurs	1. Secure endorsement from Purok Leaders and verification if applicant is listed in RBI/Purok Census. 2. Present PL endorsement to the Treasurer/Barangay Collector for payment. 3. Submit OR & PL endorsement to the Admin Aide I for processing and issuance of needed certificate.	Cottage: 150.00 Small: 300.00 Medium: 500.00 Large: 1000.00	5-10 minutes	– Purok Leader – Admin Assistant – Acctg. Clerk – Brgy Treasurer – Admin Aide I – Officer of the Day (OD) – Punong Barangay	Purok Leader Endorsement	Proof of Ownership or Authorization	Issuance of Barangay Business Clearance

FRONTLINE SERVICES	CLIENT	PROCEDURES	FEES	TIMEFRAME	RESPONSIBLE PERSON	REQUIREMENTS NEW     RENEWAL		OUTPUT
Special Certification for: – Permit to Travel – Tree Planting for Titling & TSA – Death Certificate – Cancellation/Transfer & Tax Exemption for Property Taxes – Permit to Cut Trees	– Irisan Residents and Constituents	1. Secure endorsement from Purok Leaders & verification if applicant is listed in RBI/Purok Census. 2. Present PL endorsement to the Treasurer/Barangay Collector for payment. 3. Submit OR & PL endorsement to the Admin Aide I for processing and issuance of needed certificate.	Permit Fees: 50.00-100.00	5-10 minutes	– Purok Leader – Admin Assistant – Acctg. Clerk – Brgy Treasurer – Admin Aide I – Officer of the Day (OD) – Punong Barangay	Request Letter addressed to the City Mayor	Proof of Ownership or Authorization	Special Certification Issued

FRONTLINE SERVICES	CLIENT	PROCEDURES	FEES	TIMEFRAME	RESPONSIBLE PERSON	REQUIREMENTS NEW     RENEWAL		OUTPUT
Environmental and Garbage Collection Service: – Households Monthly/Annual Collection Fees	– Irisan Residents and Households	1. Present Registry of Barangay Inhabitants (RBI) for identification. 2. Pay garbage collection fees to Barangay Treasurer.	20.00/month or 240.00/year	5-10 minutes	– Purok Leader – Admin Assistant – Acctg. Clerk – Brgy Treasurer – Admin Aide I – Officer of the Day (OD) – Punong Barangay			Receipt of Garbage Collection Fees

FRONTLINE SERVICES	CLIENT	PROCEDURES	FEES	TIMEFRAME	RESPONSIBLE PERSON	REQUIREMENTS NEW     RENEWAL		OUTPUT
Lupon Tagapamayapa Filing of Complaint: – Settlement of Disputes – Collection of Sum of Money (Various Thresholds) – Certificate to File Action	– Irisan Residents, Traders, Businesses, and Stakeholders	1. Fill up a complaint form with supporting documents. 2. Pay corresponding fees. 3. Set up hearing schedule. 4. Subpoena issued and hearings conducted.	Settlement Fees: 75.00-2000.00	5-10 minutes	– Admin Aide II – Admin Assistant – Acctg. Clerk – Brgy Treasurer – Lupon Members – Punong Barangay	Personal Appearance of Complainant	Supporting Documents	Certificate to File Action

FRONTLINE SERVICES	CLIENT	PROCEDURES	FEES	TIMEFRAME	RESPONSIBLE PERSON	REQUIREMENTS NEW     RENEWAL		OUTPUT
Reproduction or Photocopy of Barangay Records: – 1 to 5 Pages – In Excess of 5 Pages	– Any Barangay Resident or Constituent	1. Submit a request letter to the Punong Barangay. 2. Pay the corresponding fees for reproduction.	100.00 (1 to 5 pages) 20.00 per extra page	5-15 minutes	– Barangay Secretary – Brgy Treasurer – Punong Barangay	Request Letter		Issued Copies of Barangay Records

FRONTLINE SERVICES	CLIENT	PROCEDURES	FEES	TIMEFRAME	RESPONSIBLE PERSON	REQUIREMENTS NEW     RENEWAL		OUTPUT
Request for the Use of Barangay Equipment: – Computer – Generator – Grass Cutter – Basketball Court – Sound System – Multimedia Projector – Plastic Chairs – Wooden/Plastic Tables – Photocopier	– Any Barangay Resident or Organization	1. Submit a request letter to the Punong Barangay. 2. Pay the rental fees and fill up a borrower’s slip. 3. Leave a valid ID as a guarantee.	Equipment Rental Fees vary: 10.00/hour to 1000.00/day	5-15 minutes	– Punong Barangay – Property Custodian – Admin Assistant – Brgy Treasurer	Request Letter	Valid ID	Issued Barangay Equipment